About the Training
What Is the Purpose of Child Safety Training?
Child safety training teaches employees and volunteers how to recognize common signs of abuse, so you're better prepared to prevent it in your organization. The courses are designed for adults who serve youth, not for children.
Each course includes a video followed by a 25-question exam. Questions are pulled at random from a 50-question bank, so each participant gets a different exam. A score of 70% or higher passes.
Which Training Courses Are Available?
- Employee (about 75 minutes): Meets the requirements for minor training at youth camps and campus programs in Texas, and is approved by the Texas Department of State Health Services.
- Volunteer (about 45 minutes): Covers the first five topics of the Employee course.
- Spanish (about 75 minutes): A Spanish version of the full Employee course. It meets the same Texas requirements and is approved by the Texas Department of State Health Services.
What Topics Are Covered In The Training?
- Defining Child Sexual Abuse
- Victim Behavioral Characteristics
- Characteristics of Child Molesters
- Making a Difference
- Responsibility & Reporting
- Prevention (Employee and Spanish only)
- Policies & Procedures (Employee and Spanish only)
Where Can I Preview the Training?
Visit Protecting Our Kids to watch a sample clip from the Volunteer course.
Am I Charged if Training Isn't Completed?
No. There's no per-person cost.
Ordering and Sending Training
What Information Do I Need to Order Training?
You need the applicant's first and last name, date of birth, and email address.
Can I Order Training with a Background Check?
Not at this time.
What Email Address Sends the Training?
All training emails come from message@protectingourkids.com.
How Long Does My Applicant Have to Finish?
Training links expire after 14 days, and the email your applicant receives mentions this limit. If the training isn't completed by day 15, the link expires, and the training is canceled.
Completing the Exam
What Happens if My Applicant Fails?
Your applicant can retake the exam until they score 70% or higher. Before retaking, they can rewatch the video and review the PDF resource at the end.
Can Applicants Review Their Exam Answers?
Yes. After finishing the exam, applicants can view their results, including the questions and their answers, before printing their certificate.
Will My Applicant Receive a Certificate?
Yes. After a passing score, your applicant can see their score and either retake the exam for a better score or submit it to view their certificate. They can download, save, or print the certificate.
Troubleshooting
My Applicant Didn't Receive the Training Email
- Ask your applicant to allow 30 minutes for the email to arrive.
- Have them check their spam and junk folders.
- If they still can't find it, you can access the link from their profile.
- Click the training name.
- In the pop-up window, click the Copy button.
- You can send that link to the person.
The Exam Didn't Appear After the Video
If an applicant fast-forwards too far, they can skip past the point that triggers the exam. Ask them to stop at least 20 seconds before the end of the video so the exam loads properly.
My Applicant's Score Still Shows Pending
Scores update only after the applicant submits their score and views their certificate. The exam prompts a pop-up to submit, but if they skip that step, the score stays pending. They won't need to retake the exam.
To finish, have your applicant:
- Open the original link in their training email.
- Fast-forward through the video to the score screen.
- Select Submit.
- Select View Certificate.
Once they view the certificate, their profile updates with the results.
Customization Options
Can I Change the Training Email Language?
No. Every applicant receives the same email, regardless of organization.
Can I Change the Sender Email Address?
No. All training emails are sent from message@protectingourkids.com.