Help and Customer Support


Get Help When You Need It!

Contact Support

Here's how to call or email if you have any questions. (Please be aware that our Support Team is primarily equipped to assist with How-To or Break/Fix type issues).


Important Note:

If you are a ShelbyNext Membership customer, please contact Shelby's Support Team. What's the difference?

Contact Shelby Support




Phone: (888) 384-6581   |   8:30AM - 5PM CST

Important: ShelbyNext Customers, please call (888) 697-4352 (more info).

Chat: Available during business hours. Click on the chat icon at the bottom right.


Emergency Support: If you're experiencing an emergency outside business hours, we're here to help!

Contact Emergency Support


Pro-Tip: Sign up for a Help Center Account using your primary email. Whether you email us or open a ticket, all your ticket history will be saved for future reference! (below)




Why does ShelbyNext Membership have separate support information? What's the difference?

Our Church Management Software (ChMS), whether ShelbyNext or another Brand Name, is the exact same software solution. For an interim period, we're providing separate Support "pathways" to provide the best customer experience possible.

That said, don't be afraid of accidentally selecting the wrong ticket form. Both teams work very closely together and can handle every question you can throw their way!


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