Get Help When You Need It!
Find keyword-suggested resources whenever you Search or type in the Subject Line of a Support Ticket.
Here's how to call or email if you have any questions. (Please be aware that our Support Team is primarily equipped to assist with How-To or Break/Fix type issues).
If you are a ShelbyNext Membership customer, please contact Shelby's Support Team. What's the difference?
Phone: (888) 384-6581 | 8:30AM - 5PM CST
Emergency Support: If you're experiencing an emergency outside business hours, we're here to help!
Pro-Tip: Sign up for a Help Center Account using your primary email. Whether you email us or open a ticket, all your ticket history will be saved for future reference! (below)
Why does ShelbyNext Membership have separate support information? What's the difference?
Our Church Management Software (ChMS), whether ShelbyNext or another Brand Name, is the exact same software solution. For an interim period, we're providing separate Support "pathways" to provide the best customer experience possible.
That said, don't be afraid of accidentally selecting the wrong ticket form. Both teams work very closely together and can handle every question you can throw their way!