Get Help When You Need It!
Here's how to chat, email, or call if you have any questions. (Please keep in mind that our Support Team is primarily equipped to help with How-To or Break/Fix type issues.)
Important Note:
If you are a ShelbyNext Membership customer, please contact Shelby's Support Team. What's the difference?
How to Contact Support
Search & Chat Answer-Bot: Recommends resources based on keywords 24/7!
Support Hours: Monday - Friday, 8AM - 5PM CST
Chat: Available during business hours. Click the chat icon in the bottom-right corner.
Email: support@chmshelpdesk.com
Phone: (888) 384-6581
Important: ShelbyNext Customers, please call (888) 697-4352 (more info).
System Status Page: chms.status.io
Note: Visit our System Status page (above) for notifications regarding widespread issues, service interruptions, or planned maintenance. We recommend subscribing to receive status updates via email.
Emergency Support: If you're experiencing an emergency outside business hours, we're here to help!
How to View Ticket History
Sign up for a Help Center Account using your primary email. Whether you email us or open a ticket, all your ticket history will be saved for future reference! (below)
Why does ShelbyNext Membership have separate support information?
Our Church Management Software (ChMS), whether ShelbyNext or another Brand Name, is the exact same software solution. For an interim period, we're offering separate Support "pathways" to deliver the best possible customer experience.
That said, don't be afraid of accidentally selecting the wrong ticket form. Both teams work closely together and can address any questions you may have!
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