Occasionally, any browser-based software solution can encounter display or functionality issues due to a web browser cache. (Web browsers save 'parts' of web pages to increase loading speed).
If you encounter an issue where something is displaying incorrectly or not functioning, try clearing your web browser cache to solve the problem. (Instructions for each browser can be found below).
Note: Typically, browsers default to clearing only the most recent cached (saved) items. If a problem persists, we recommend clearing all cached data.
Another approach is using a different web browser to see if an issue exists in one vs. the other. If the problem is not universal, this often indicates a browser cache.
Windows
For the browsers listed below, the keyboard Combo of Control + Shift + Delete (not backspace) will bring you to the menu to clear the cache and website data, or you can reference the articles found at the links for more detailed instructions.
.svg.png)
Chrome
https://support.google.com/chrome/answer/95582?hl=en
Firefox
Edge
https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history
IE11
Mac
Safari
Open Safari (From the top toolbar) → Preferences → Privacy → Remove All Website Data: clears the cache, and Bookmarks, Clear History removes the history.
https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
Note: For the browsers listed below, the keyboard combo of Option + Command + Delete (backspace) will bring you to the menu to clear the cache and website data, or you can reference the articles found at the links for more detailed instructions.
Chrome
https://support.google.com/chrome/answer/95582?hl=en
Firefox
Updated