Smart Check-in

Smart Check-in improves the speed and accuracy of your Check-in process, suggesting specific Groups based on history and real-time details. 

For example, consider little Rachel Rivera:

  • Rachel typically attends the "1st Track Butterflies" class, so when the Rivera family shows up on Sunday morning at 9:20, the "1st Track Butterflies" group is pre-selected, and one click is all the confirmation needed to check her in.
  • But if the Riveras decide to attend 2nd track and show up at 10:55, the "2nd Track Butterflies" class would be suggested, since that's what other children Rachel's age are checking into. 

And Smart Check-in does it by making the software smarter instead of making administrators navigate a whole bunch of new settings on every group.

Click the video to see it in action:

You don't have to do anything to make Smart Check-in work. But here are specifics to help you follow what's happening.

It works in two ways...

  1. Suggested Groups: As each person checks in, Smart Check-in looks at the time of week, recent check-in history, group membership, and other criteria to suggest up to three groups that show at the top of the group list.
  2. Pre-selection: When possible based on those criteria, Smart Check-in pre-selects a group (or a set of groups), so that a confirmation tap on the person's name is all that is needed. (The iOS Check-in app does not include pre-selection.)

Suggested Groups

The Group Selection window will show up to three “Suggested Groups”, if available, at the top of the listing. All “Other Groups” will be listed as below, with "member-of" groups listed first, then any other groups available to check into. All existing filters, such as "Only show groups with this property" or "Have to be a member of the group", are respected.

Suggested groups are the first three groups based on these criteria in the following order:

  1. Recent history this time of week: In the last 5 weeks, the Group (or group combo, if the person checks into multiple groups at the same time) most often checked into during this timeframe (if tied for "most often", most recent first). “This timeframe” means this the current time of week (weekday and time), plus or minus 30 minutes.
  2. Active membership and station check-ins: Other groups the person is an active member of, that have been checked into at this station in the last 30 min.
  3. Date of Birth and station check-ins: If DOB exists, other groups checked into from this station in last 30 min by people +/- one month in age (if DOB exists). 
  4. Active Group membership: Groups the person is an active member of. 
  5. Inactive membership and station check-ins: Other groups the person is an inactive member of, that have been checked into at this station in the last 30 min.
  6. Inactive Group membership: Groups the person is an inactive member of.
  7. Recent history this day of week: Groups the person has attended at any time on the current day of the week in last 5 weeks
  8. Recent history any day of week: Groups the person has attended other days of week in last 5 weeks (in most recent priority)


If Smart Check-in can identify one of these groups (or group combos, if checked into at the same time) as a clear priority, that group is selected when the family page loads. Users can confirm the selection by clicking the checkbox for that individual without going to the Group selection list, or can click the group to change it.

Related Station Settings

These options are available for each Station in Settings > Check-in

  • Ignore Attendance History for Suggested Groups” Use this at the start of a new school year or any time a break from recent (last five weeks) attendance is needed. Resets after four weeks or turn off manually.
  • “Testing: Show Group Suggestions as if it were this date and time” Use this setting to run test Check-ins to see how your setup is functioning. Auto re-sets daily. This setting does not affect iOS Check-in App.

Suggestion Reasons 

On the Check-in "Select Group" window, when the user logged in for checking in is an Administrator and not in Kiosk mode, an information icon will show. On hover, it displays the criteria that triggered each suggested group.



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