Below are some common troubleshooting steps to fix printing issues during check-in. If there is trouble with the printer installation, the printer manufacturer’s support is usually the best place to contact for help.

DYMO Support: 1-877-724-8324

Troubleshooting for DYMO Label Writer 450 - 2.25 inches 

Labels are printed with information cut off the page:

The most likely cause of labels printing off the page or extra blank labels is an improper setup of the DYMO Labels Settings in your printer and/or the offset value. 

Where to Adjust Dymo Label Offset Value

• At the far right of the top bar, click on the Gear Icon , select Settings, and then select the Check-In Tab.
• Next, expand the Check-In Stations, select the station you need to edit, and scroll down to the Label Options section. 
• Make sure the label offset is set to 0 (below).
  
  

Where to Adjust Label Settings on Your Dymo Printer

• The recommended settings for the DYMO drivers can be configured by going to Devices and Printers via the workstation's Control Panel. Locate the DYMO printer from the list, right-click the icon, and click Printer Properties.
  
  
• Click the "Advanced" tab and click the Printing Defaults button at the bottom of the window. (You may be prompted to enter local Active Directory administrative credentials to make these changes.)
  • Set the Orientation to "Landscape".
  • Set the Page Order to "Front to Back"
  • Set the Pages per Sheet to 1
    
    
• Click the Advanced Options button in the lower-right of the same Printing Default window.
  
  
• Configure the options to these settings.
  • The paper Size is 30857 Badge Label
  • Print Quality is 300 x 300 dots per inch
  • Advanced Printing Features are Enabled
  • Pages per Sheet Layout is Right then Down
  • Color Printing Mode is Enhanced
  • Halftoning is Photo Quality
  • Print Quality is Text Only
  • Print Density is Normal
  • Continuous Mode is Disabled
    
    
• Click OK through the windows to save the changes.
  
  
• Sign into your ChMS database and navigate to Settings → Check-In Mode → Label Printer Model.
  • Be sure it is set to use the Dymo LabelWriter 450 - 2.25 inches.
  • Set the Label Left Offset to 10**
  • Set the Label Top Offset to 0.

Note: These may differ if the Church Logo image size is too large or too small. Try adjusting the Left and Top offsets before resizing the Church Logo image.

Nothing prints to the printer when checking someone into a session:

• Be sure the DYMO printer is connected to the computer and turned on. It is not a wireless device.
  
  
• Ensure the DYMO printer icon is not greyed out in Devices and Printers, indicating that the device is either off or disconnected.
  
  
• Try printing a test page by right-clicking the DYMO printer icon in Devices and Printers, going to Printer Properties, and clicking the Print Test Page button.
  • If a test label prints, but child check-in labels still fail to print, the problem is likely with how you've set up check-in rather than the driver itself. 
  • Re-review the check-in setup under Groups, Check-In Stations, and within Check-In Mode. 

Updated February 12, 2025 17:58