This is a walkthrough for downloading your GoDex DT4 or DT4x printer driver and the settings to work with check-in on a Windows computer. It also includes troubleshooting steps if the printer is not outputting labels properly.

Download and Install Godex Drivers

Download the appropriate driver from below for your computer and operating system:

Get GoDex Printer Drivers

Note: The DT4x has all dark-colored housing, and the DT4 has a light-colored body with a dark lid.

Run through the driver install process.

Configure your Labels

Plug the printer in.

Next, you'll need to assign the proper label size

1. On your computer, open the "Devices and Printers" screen.
2. Right-click on the GoDex printer and select "Printer Properties."
3. On the "General" tab of the printer properties window, select "Preferences."
4. In the first tab, at the top, select the "NEW" button and input 3” for the width and 2” for the height. (Name it whatever you’d like - Ex: Check-In Labels)
5. Click OK
6. Go to the "Stock" tab, and under Media Handling > Post Print Action, select CUT from the first drop-down box (if the printer supports this).
7. In the next drop-down that appears, select "After every label" or "After Job." (We recommend "After Job" as this option results in a single strip of labels per check-in and saves time). 
8. Click APPLY and OK.
9. Click OK to close the Properties window and save the settings.

Important! Make sure to follow steps 1-3 (below) after completing the above.

1. Right-click on the GoDex printer and select "Printer Properties."
2. Select the "Advanced" tab and click the "Printing Defaults" button.
3. Follow steps 4-9 from above.

Calibrate your GoDex Printer

• Ensure you have labels in the printer and insert them partway into the exit slot.
• Power the printer off
• Close the lid
• Hold the yellow advance feed button on the lid with the power off
• While holding the button, turn the power on to the printer
• Wait until the printer beeps three times and the light flashes red, then release the button
• The printer will spit out some information on the labels

Go back to the printer properties box and click the "Print Test Page" button

When the test page prints, you will hear a cutting noise, and the label will fall out of the printer. 

Note: The correct orientation of the label is in the upper left corner, with some of the left and top missing or cut off.

Once a test page has successfully printed, your GoDex printer is configured to print Check-In labels! 🙌

Important: After setup, please review your Check-In Station Settings and select the GoDex printer option that best suits your printer label type.

If GoDex Labels are not cutting correctly

• Go to the Printer Properties
• then go to the "Advanced" tab and then 'Printer Defaults"
• On the "Page Setup" tab, make sure that the Stock is set to 3x2
• Then go to the "Stock" tab and then to the "Position Adjustments" at the bottom
• Uncheck the box that says "Use current Printer settings," then, in the Stop position, put in 1.06. Then click "Apply". 

Updated January 03, 2025 21:04