*This video overview may include some out-of-date images. We appreciate your patience as we work to get these videos updated.
Note that these instructions are specifically for Brother printers connected to your check-in station machine wirelessly. These instructions are different for other printer types and connection types.
- The initial setup will require a physical USB connection to your computer. The wireless printer CANNOT be setup wirelessly or using an iPad.
- You will also need to consult local network resources for firewall protocols and/or setting up a static IP address for your printer. A static IP address for your printer will provide the best results.
- The label that comes with many Brother printers, Type DK-2251, is NOT supported. Please only use Type DK-2205.
- To obtain the correct printer drivers, visit Brother’s support site at support.brother.com and click on Downloads. Search by model name, then download and install to your local machine.
- Ensure that you select Wireless Network Connection as the connection type and Peer-to-Peer as the connection method during the driver installation.
- Ensure that your computer is connected to the wireless network to which you will be connecting the printer as the computer shares the network settings to the printer during setup.
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- Be sure to configure the printer to work with your computer.
For Windows,
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- Access the Control Panel, then Devices and Printers, find the active Brother printer, right click and access Printer properties.
- In the Preferences area, choose the 2.4” by 3.9” paper size and ensure that the orientation is set to Landscape, then click OK.
- Access the Advanced tab and select Printing Defaults… Choose the 2.4” by 3.9” paper size again and ensure that the orientation is set to Landscape, then click OK.
- Return to the General tab and click Print Test Page.
For iOS,
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- The printer should be viewable once the USB step of the printer setup is complete.
- The printer will be connected via WiFi, not Bluetooth, so ensure that Bluetooth is disabled for the iPad.
- Download the Brother iPrinter & Scan app to perform a test label print.
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- Be sure to configure the Check-in Station Settings within your ChMS / Amplify People settings.
- Access Settings, then the Check-In tab. Expand the Check-In Stations tab.
- Select the specific named station you wish to edit.
- Scroll down to the Label Options section.
- Expand the drop-down for Label Printer Model and select the Brother printer series.
- Scroll to the bottom of the page and click Save.
- It is recommended to then run a test check-in session to ensure the printer is working correctly.
- If you use the web-based kiosk station, ensure that only one instance of the Printer Application is running on your machine.
- If you use the iOS Check-In application, ensure that the app is set to access the local network in your iOS settings.
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